vB
vanessa B
1 reviews | Active since Jun 2018
04 Jun 2018, 09:21
Disgusted
I have 2 contracts with vodacom which expires July and Nov. 2018.When I contacted them Friday 1June I discovered that a new contract was loaded on my existing one.Some time ago bout a week or two ago some1 phoned me with regards to a new contract which I declined. This person just loaded the contract without my permission. I enquired with Sales dept who was responsible for this *****, and was told he works for their call centre in Sandton.S Thubanes that's his name. Who gives you the right to do that you a damn *****. I am waiting for Vodacom to sort this out by no later Friday. Please be aware of this disgusting *****.
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Vodacom's replyOfficial
04 Jun 2018, 10:20Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jun 2018, 10:20
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,