1 reviews | Active since Nov 2017
I have been trying to sort out my deceased husbands contract since 3rd August 2017. The contract was up so I decided to migrate to pay as you go. I paid the amount requested and the nos were blocked every weekend for three weeks running. I have spent hours of my time going to the customer care shops and getting nowhere. I don't think anybody at vodacom know what they are doing. I have spoken to every no that you can phone even the legal department is useless. On the 4th December Vodacom made a contract for my dead husband in his ID no. I have laid a ***** charge against Vodacom. I have eleven reference nos and a file of evidence of their incompetency. I have received invoices addressed to my late husband for the new contract. Our two numbers have been blocked for the last two weeks so we have bought new phones from the opposition and will never take a contract out with any cell phone company. Vodacom have a questionnaire at the end of all calls or when they cut you off. I don't think they ever listen to the rating. Their service levels are zero! Vodacom it is time you up your game and give some service. I am disgusted! I reported to Hello Peter last year and was told somebody would contact me. I am still waiting.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Dawn
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Our record reflects the Legal team have been in contact with you and once re-activation with migration of lines has been completed will you be provided with feedback.
Have a pleasant day further!
Regards,
RJ
Best regards,
Dear Dawn
We are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Our record reflects the Legal team have been in contact with you and once re-activation with migration of lines has been completed will you be provided with feedback.
Have a pleasant day further!
Regards,
RJ
Best regards,
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