DISGUSTED

I'm actually getting sick and tired of all this bull Vodacom has put me through! I called to make arrangements for my arrears account and was told that I need to make a cash payment as cannot rerun d/o. Fine on the 25-01-2018 I call to get my account details to proceed to make the cash payment and to my suprise they debited R1012.00 I call in to find out who authorised the debit to get a reception of dispicable call centre agents with appauling attitudes who kept dropping the phone in my ear! I called numerous times to get this account sorted only to find that now my number cant get through as I've called several times and to leave my number and an agent will call me back. That was 7 times ago I haven't received a call and my accoutn is still not unlocked! I've sent my Bank Statement as POP that the transaction did go through and when I call I have to use another number just to get through to Collections! The staff answer calls as if handling their personal cellphones and don't bother offering names or a professional greeting.I even spoke to management but to no avail I have to wait until my POP has been attached before my line is unblocked! I'm sick and tired of such disregard of customer service! I've been inconvenienced as a consumer and yet I'm the idiot that must wait until they attach POP to unlock my line! Agents like Keo Modise make me never ever think of having any relations with Vodacom! No one bothers calling you back, Phones are dropped in your ear, No professionalism and disgusting customer care. I even wrote on the Vodacom facebook page havent even receieved so much as a response to my post.DISGUSTING AND DESERVE TO BE CLOSED DOWN IN SOUTH AFRICA !