1 reviews | Active since Mar 2009
i went to your Southgate Mall to do my upgrade. I asked your sales consultant Mpho Lesiba about the I-phone 6 plus and she advised that you "don't stock" it anymore. She did the upgrade on the I-phone 6. I went home and lo n behold, vodacom advertising I-phone 6 plus, same package, same price but Vodacom doesn't "stock" it. I called your customer service and was advised to go back to the shop as they can swop the i-phone 6 for the I-phone 6 plus. I went back today and was advised that your call centre cannot dictate to the shop how to conduct their business. The manager Jennifer Mdlalose was called in and she re-iterated "they" meaning Vodacom doesn't stock the I-phone 6 plus. I told her that it's false advertising as Vodacom advertising the phone n she's giving a different story. I also advised her that I will not leave this matter here but take it further. I expect Vodacom to honor what they've advertised. Either Vodacom swop the I-phone 6 for the I-phone 6 plus or cancel the upgrade contract. I know my rights as a consumer as protected by CPA.
I expect the courtesy of a response from qualified personnel who is in a position to assist and the necessary corrections and adjustments to be done.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear client,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,
Dear client,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Best regards,
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