DISGUSTED!!!!!

ONCE AGAIN vodacom has completely disgusted me with their services and policies BUT this post will most likely mean NOTHING to the company. But I'll share it anyway.. Today I went into a vodacom store in durbanville ( on wellington road ) there I spoke to a consultant explaining what my phone I was given as an upgrade was doing. He insisted on sending the phone in for repairs and I was happy with that. BUT what caught me off guard is the fact that he told Me it will take 21 days before I received the phone back. The only problem is that the phone is suck on the logo screen what on earth takes 21 days !!!!! He kindly told me that there is a " guy " in tygervally vodacom store that can fix it for me right there on the same day and that IT WONT COST ME ANYTHING BECAUSE MY PHONE IS STILL ON WARRANTY . I AGAIN asked are you sure and he said YES. So after work I head to tygervally where I was greeted by a consultant and he told me I had to pay? I asked to speak to the manager his name is LEROY and he is the most DISRESPECTFUL UNCARING man I have ever met . the service was a SHOCK to hoe RUDE he was. NEVER EVER in my life will I shugg my shoulders to a client and also never tell them that I don't care! Not once did he listen to what I had to say and it was clear that my satisfaction as a client was unwanted . he refused to give a email address to exploit him at head office and told me that if I don't leave now he will get the security to take out! For what? Because I have rights CLIENT POLICY IS A LAW VODACOM!!!!!!!!!!!!! L A W If you can read !!! Because when I mentioned client policy your fantastic oh so amazing 'manager' ( if that's what you wanna call it!!!) He told me I must go get my lawyer he is waiting and shug his shoulders again!!! Who on earth?? DISGUSTED VODACOM!!! Lastly he told me that all vodacoms are different? Vodacom is vodacom!!!!!