1 reviews | Active since Nov 2017
Unbelievable how #Vodacom deal with customers. Bought a 32G SD card at Vodacom Cape Town airport for R399. Back in Joburg and the SD card is *******. I am at the Vodacom Woodmead Retail Centre. They stated that because I am not able to produce the receipt I need to buy a new one or fly back to Cape Town (words verbatim). I wanted to cancel my contract there and then on this new package they sold me with their Executive Pad device ("because I am one of their top 10,000 customers") and they said no. Been with them 20 years and this is how you get treated. I have 5 different contracts including recently offered fibre to the home. Going to can the lot for a small amount of R399 and "it's not our problem" attitude. The product was bought out one of their stores last Saturday, how you cannot claim responsibly is sickening of the service we receive in this country. Shocked, f**cked off and going to take action!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good day
We regret taking note of your experience. Thank you for advising that you were assisted and the SD card was replaced.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Good day
We regret taking note of your experience. Thank you for advising that you were assisted and the SD card was replaced.
We once again apologise for any inconvenience caused.
Regards
Moddy
Best regards,
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