I had two MTN contracts which I wanted to finish. I got two Vodacom contracts and ran the contracts at the same time with about a month overlap. I asked Vodacom whether i can carry over my existing number, to which they said yes sure. When my MTN contracts were finished, i changed them to prepaid and contacted Vodacom to do a number swop. I went into the Vodacom outlet in N1 city and was told that my number had been activated on my Vodacom contracts. Unbeknowing to me, this was not done and they just issued me with a new Vodacom number. I went into the N1 City store again, the original store i went to was shut down.. i went to the next one and was sent from one to the other and back to the first one. The manager could not even get up to come and talk to me.. I am sick of the run around and want my account sorted out. Please help!!!
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Good Day Brenda Alexander Haviga
Thank you for taking the time to voice your enquiry. Kindly note that feedback was sent via email.
Regards
RO
Best regards,
Good Day Brenda Alexander Haviga
Thank you for taking the time to voice your enquiry. Kindly note that feedback was sent via email.
Regards
RO
Best regards,
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