CM
Charity M

1 reviews | Active since Oct 2017

24 Oct 2017, 15:18

Disgusted

I'm totally disgusted with vodacom and its poor network nowadays ..its reaping us of our hard earned money .On the 23rd of october 2017 i bought 30mb which expire same day midnight ,vodacom took my money and rep**** with as sms that says my 30mb purchase have been activated and will be valid till the 22 October 2017 which is the passed date ..i mean how can u buy something that has already expired , so i never got my data. I have been with vodacom for some years now but this year seems to be really getting into my nerves as they always reap us off with data ,airtime and network as i can hardly make calls or receive due to their poor network in Diepsloot

0
Replies (3)
Vodacom
Vodacom's reply24 Oct 2017, 15:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply25 Oct 2017, 11:24
Official

Dear Charity

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian

Best regards,

CM
Charity M's update25 Oct 2017, 11:57
Reviewer Update
Thank you for your feedback ,too bad i wont b able to enjoy my reward as the network is giving me a hard time from where i stay (Diepsloot)