Disgusted

For a concise description of events, I will bullet this report:<br> - I called at local Vodacom branch regarding my (overdue) upgrade and was told that I did not qualify for an upgrade as my 'profile has been downgraded'. Furthermore, it was stated that this could be due to a poor payment history! I was advised to contact the Call Centre the following day.<br> - After explaining the story to at least 3 people, I was told that this would be rectified immediately (as they had proof that my account was paid on time EVERY month by debit order) - and I was to return to the store to continue the upgrade process.<br> - When I returned to the store, I was informed that now- not only was I not eligible for an upgrade but I was ITC blacklisted!! This comment is tantamount to DEFAMATION OF CHARACTER.<br> NEVER IN MY LIFE HAVE I HAD AN OVERDUE ACCOUNT! <br> I have subsequently obtained a trace report from TransUnion Direct to confirm my clear record!<br> -I am now informed that I have to RE-apply for a contract by submitting 3 months bank statments etc etc!!<br> I have left messages at the Regional office for the Manager to call me - to no avail!<br> This after being a customer for many years!!!!<br>