disgusted

Im due for an upgrade and the contract is in my moms name I phoned beacon bay to do the usual thing where my mom supplies a letter giving me consent to upgrade and I produce her id book the manager absolutely refused to help me just said they don't do it so we as customers of 13 years can't upgrade because Vodacom refuses to accommodate me and her attitude was disgusting I want an upgrade im entitled to one we have never had a problem why now and with rude *****y staff? ?????<br> Y