JB
Jacques B
1 reviews | Active since Feb 2020
04 Feb 2020, 09:56
Disgusted
App**** for a new contract. Was contacted by the call centre, answered the phone, they cut the call then send a message that they tried to call but could not reach me. Second time, a very rude and abrupt consultant sounds like he is doing me a favour and “demands” my details as he completes the forms. I hold 15minutes just to have my first name and surname saved. When he gets to banking details, apparently my account number does not exist and I have to confirm it about four times. It still kicks out an error his side and he then decides to hang up right there. Unbelievable!
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Replies (1)Vodacom's replyOfficial
04 Feb 2020, 11:33Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Feb 2020, 11:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
