1 reviews | Active since Jul 2011
DISGUST IN A PROVIDER
On Friday 21/8/2015, I upgraded my data account and added a tablet to the data plan. - NO PROBLEM.<br> I wanted to add another tablet & data contract and was decline DUE TO VODACOM STAFF INCOMPETENCE.<br> The reason given - I had an 'unpaid' debit order. I HAVE NEVER GIVEN PERMISSION FOR A DEBIT ORDER when transfer of ownership was done. MY ACCOUNT IS PAID IN EVERY MONTH VIA EFT. INFACT MY ACCOUNT IS IN CREDIT. <br> <br> WHAT IS YOUR PROBLEM!!?!?!?!?!?!?!?!<br> IF THERE WAS A PROBLEM WITH MY ACCOUNT, WHY WAS I 'ALLOWED' TO UPGRADE TO A MUCH HIGHER CONTRACT THAN WHAT I HAD PREVIOUSLY.<br> <br> I've been trying to get answers from Vodacom since Friday, and get sent from pillar to post, each person knowing less than the previous one. <br> DO YOU EMPLOY PEOLPLE BASED ON KNOWLEDGE???<br> I WANT ANSWERS TODAY<br> ALTERNATIVELY I'LL CANCELL ALL 6 THE CURRENT CONTRACTS
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM
Thank you for your patience, time and effort taken to voice your concern to our office. It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization. You will be contacted shortly.
Regards
WM