DISGUST AT VODACOM

This is the 2nd time i am writnig about Vodacom cusstomer care This saga started at the beginig of November and after a whole lot of SMSs about how they will come back to me nothing has happened To recap what a sad state of affairs i was called to upgrade my package from red select red classic. was told it would be cheaper. when got the 1st account on the new package it was more expensive. Have been trying to get the recording of the offer made to me over the phone Have called numerous times have ref no A8-BCOP-VY20S last contact Friday 16th Lady called Paesa promised to call me back on Monday Now Friday no response What a disgrace !!!! What i want is to hear the recording of when i was contacted to upgrade my package Whata bunch of ***** the staff at vodacom i have dealt with