CR
Caroline R

1 reviews | Active since Jul 2016

12 Jul 2024, 11:11

Disgust

And still not resolved been calling since the 2nd of May 2024 and still no answer to why my bill increased with R3100. They are quick to cut you off and suspend your lines but call after call and hours of frustration still nothing. After we have been client for 16 years and oo a red client but what does that mean if the service is ****!!! Awaiting someone at Vodacom head office to still call me and explain. I don’t need to understand your billing system I need to understand what happened.

0
Replies (1)
Vodacom
Vodacom's reply12 Jul 2024, 12:25
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team