1 reviews | Active since Mar 2009
Disgunting repair service - every repair gets worse and worse
<p>5 June I took my and my daughters phone in foir repairs. Her phone was over heating. My phone was getting hot, the battery not lasting and the front screen needed to be replaced and the bck glass had 1 single crack. Her phone I got back in a bit more than a week - mine again went belly up. On 23 June I received a quote for the back glass ( which I initially understood was covered) and camera repairs. This was strange as my camera was working fine. But I signed the quote for R1500. About 10 days later I started to try and get feedback. Advanced repair centre said it was at Menlyn. When I phoned Menlyn the gentleman that answered the phoneeach time took my number and would get back to me - that never happened. Last night I went to Menlyn to try and find out what was happening. My phone was there BUT noting had been done to it - not the repairs for the battery and the heating - not the warranty screen repair and now the phone is in WORSE condition than I gave it tio vodacom as the back glass is now SHATTERED! Vodacom wake up - what on earth is going with your repair centre and how do I get the phone repaired and is the expectation that I wait another 8 weeks because you people cant do a simple warrant repair!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
No contact fromVodacom to date.
No contact fromVodacom to date.
Phone call from Menlyn repairs today. The lady that called had no idea why she was calling me - she told me she was told to call me. The phone call left me with no feedback and no more informed than when I logged the complaint!
Phone call from Menlyn repairs today. The lady that called had no idea why she was calling me - she told me she was told to call me. The phone call left me with no feedback and no more informed than when I logged the complaint!
I still have had no other contact from Vodacom and still have NO idea what is happening with my phone repair ( phone now week 9 with Vodacom)!
I still have had no other contact from Vodacom and still have NO idea what is happening with my phone repair ( phone now week 9 with Vodacom)!
Phone sent to Vodacom 5 June
Came back no repairs done ( not even warranty repairs) and more damaged than they received it.
One lady from Menlyn reoairs phoned me but had =no idea why she had to phone me.
TO DATAE NOT A SINGLE RESPONSE FFROM VODACOM REGARDING EITHER THE REPAIR OR THE ADDITIONAL DAMAGE CAUSED BY THEM!
Phone sent to Vodacom 5 June
Came back no repairs done ( not even warranty repairs) and more damaged than they received it.
One lady from Menlyn reoairs phoned me but had =no idea why she had to phone me.
TO DATAE NOT A SINGLE RESPONSE FFROM VODACOM REGARDING EITHER THE REPAIR OR THE ADDITIONAL DAMAGE CAUSED BY THEM!
To date
No response from executive office
No response from customer care
No response from HelooPeter Complaint!
Vodacom - youhave had my phone for 9 weeks and when I saw it it was more damaged than when I had handed it in.
Where is my phone?
Who has it?
I would like it back please!
To date
No response from executive office
No response from customer care
No response from HelooPeter Complaint!
Vodacom - youhave had my phone for 9 weeks and when I saw it it was more damaged than when I had handed it in.
Where is my phone?
Who has it?
I would like it back please!
This is disgusting
Nothing..no feedback just ignore the mails and hope they go away.
Please advise how we resolve this issue and confirm how I get my phone back or give me a quote to say the phone is uneconomically repairable so that I can get on with it and get another phone.
The phone has been with Vodacom for 10 weeks
The quote has trebled in this period ( r1500 to almost R5000)
No warranty repairs haqve even been done in this period
I signed the original R1500 quote ( even though there was nothing wrong with the camera and a single crack on the back glass) and NOTHING was done about this either - the quote is now almost R5000?????
Vodacom still has not responded to the damage while the phone was with them.
No one is coming back to me to tell me where my phone is and how I get it back!
This is disgusting
Nothing..no feedback just ignore the mails and hope they go away.
Please advise how we resolve this issue and confirm how I get my phone back or give me a quote to say the phone is uneconomically repairable so that I can get on with it and get another phone.
The phone has been with Vodacom for 10 weeks
The quote has trebled in this period ( r1500 to almost R5000)
No warranty repairs haqve even been done in this period
I signed the original R1500 quote ( even though there was nothing wrong with the camera and a single crack on the back glass) and NOTHING was done about this either - the quote is now almost R5000?????
Vodacom still has not responded to the damage while the phone was with them.
No one is coming back to me to tell me where my phone is and how I get it back!