DISGUESTING SERVICE AND DOESNT LOOK AFTER TRUSTED CLIENTS

FORMAL COMPLAINT – VODACOM AND VUMATEL FIBRE

I am writing to formally lodge a complaint regarding the unacceptable service I have received from Vodacom and Vumatel Fibre.

Throughout my numerous interactions with your customer service agents and team leaders, I have been subjected to extremely poor service. I was spoken to in a rude and unprofessional manner, and despite multiple promises being made to me on recorded lines, none of these commitments have been fulfilled.

The following interactions and reference numbers are specifically relevant to my complaint:

Tulani – Reference Number: SR*** Team Leader Molepho – Call dated 03 June 2026 at 19:52 Team Leader Molepho – Call dated 04 June 2026 at 20:06 Contact Number: ***

I hereby formally request that all recorded calls between myself and your agents and team leaders be listened to and thoroughly reviewed. I expect management to investigate the conduct displayed during these calls and to provide me with detailed feedback regarding the outcome of such investigation.

Numerous assurances and promises were made to me during these recorded conversations, yet these promises have not been honoured. I find it completely unacceptable that I have had to repeatedly follow up without any meaningful resolution while being treated in a disrespectful and unprofessional manner.

Accordingly, I require the following:

A full review of all recorded calls between myself and Vodacom and Vumatel representatives. A formal investigation into the conduct of the agents and team leaders involved. Written feedback on the findings of the investigation. An explanation as to why the promises and commitments made on recorded lines were not honoured. Immediate resolution of this matter.

Should Vodacom and Vumatel be unable or unwilling to provide a satisfactory resolution, I hereby request a full refund for the service for which I have paid but have not received in accordance with the representations and commitments made to me.

As a paying customer, I expect accountability, professionalism, and adherence to the commitments made by your representatives. Should this matter not be resolved urgently, I reserve the right to escalate my complaint to the relevant consumer protection authorities and regulatory bodies.

I trust that this matter will be treated with the seriousness it deserves and I await your urgent response.

Kind regards,

Jamie-Lee Robertson