IM
Inno M
1 reviews | Active since Sept 2024
14 Sept 2024, 09:49
Disgruntled Vodacom Customer
I made a new contract with Vodacom and it's been 2 weeks they tell me they don't have stock. I keep on getting promised that I will get my device the following day. It's always the same story. I am even thinking of cancelling the contract because why the dishonesty? They should have told me that they normally don't have stock for the device I want and let me leave. But no, they did not divulge that information with me. I also have Vodacom data contract that they don't want to cancel and keep on renewing. I am fed up with Vodacom!
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Replies (2)
Vodacom's replyOfficial
14 Sept 2024, 11:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply14 Sept 2024, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Sept 2024, 14:45Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the store made contact and will assist further. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Sept 2024, 14:45
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the store made contact and will assist further. Regards Consumer Website Team
Best regards,