Disgruntled Vodacom client

On or about October 2018 I had Vodacom Fibre installed in Albertsdal. For the past year, we have more non-service than service. Whenever you call *** you are put on hold with the continuous automated voice recording that "we are experiencing high call volumes". I'm not surprised that the call volumes are high considering the terrible service. When I tried to cancel the contract Vodacom insists on charging me a penalty equivalent to the remainder of subscriptions of the 24 month contract. On several occasions when we have unacceptable down time, we are also advised that whenever the surrounding areas like Brackendowns etc has power failure, this inadvertently affects us. Clearly, when the cables where being laid, this was not thoroughly thought out. I run my business from home and this continuous downtime is seriously affecting my business and income. Today, 9 December 2019, we have had downtime the whole day resulting in me incurring more costs with the use of data. As a long standing client of over 20 years and having 4 contracts with Vodacom, I seriously expected better service.