Disgruntled Vodacom Client

I’ve had no internet connection since 7 December ’21. After trying every possible avenues to try and resolve the issue, I’v just been given the run around. So this morning following up by phone, I’m told that Vumatel have cancelled the line and my query has been handed over to the installation team! I’ve had this internet service for 3 years!? How can they just do that? And if that’s the case, I’d rather cancel my services with Vodacom and move elsewhere. But Vodacom sadly only respond by saying the “team will give me feedback”. I’m still waiting for feedback. If I don’t phone everyday , use “Twitter” or “Hello Peter” I don’t hear a think.