nS
natasha S
1 reviews | Active since Mar 2015
19 Feb 2026, 12:24
Disgruntled vodacom client.
Dear vodacom I am absolutely disgusted by the level of service and retention that you have. I have a wifi contract with you and this is my 2nd year. I have 1 year left. And you decide to increase my premium. Without any notification. This goes against consumer protection act. Your staff at the call centre does not know how to handle clients like me. How do you set a contract for 3 years and then decide to change it. My premium is R498.46 now it R 542..... what the hell. I will not be paying this as this was not what was given to me. I will cancel my contract and go to a company that's cheaper and abide by a contract in place. Prices can not be changed with out the client knowing. This is really not on.
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natasha S's updateReviewer Update
19 Feb 2026, 15:47This is unacceptable. No where in my initial c9ntract was it stated that price will go up. Secondly if i didn't query about this I would have not received any communication from vodacom. I will not pay the extra. Yourl had no intention of letting clients know. I have been with this contract 2 years now. I will cancel and move over to a cheaper option vodacom has lost a client. The fact that yourl weren't transparent no emails or sms was sent. But when yourl want payment then the sms comes. This is not good service. I want my cancel my account. You people can not come after I query this with terms and conditions thinking this will make it better. I want my original subscription which is R498.
nS
natasha S's update19 Feb 2026, 15:47
Reviewer Update
This is unacceptable. No where in my initial c9ntract was it stated that price will go up. Secondly if i didn't query about this I would have not received any communication from vodacom. I will not pay the extra. Yourl had no intention of letting clients know. I have been with this contract 2 years now. I will cancel and move over to a cheaper option vodacom has lost a client. The fact that yourl weren't transparent no emails or sms was sent. But when yourl want payment then the sms comes. This is not good service. I want my cancel my account. You people can not come after I query this with terms and conditions thinking this will make it better. I want my original subscription which is R498.