DISGRUNTLED VODACOM CLIENT

DISGRUNTLED VODACOM CLIENT

I have been a prepaid client with your establishment for over 10 years and to date have had no issues until recently. I had 'accidently' purchased a 1.2G recurring data bundle and on the the 16 August 2020. a sms was sent to me reminding me within 3 days R99-00 would be required for this particluar allocation. Since it was a 'mistake' I immediately dialed *135*3# to cancel this particular allocation. But each time I dialed it I received a message stating 'the request I have specified is not found'. I googled and was instructed to dial *135#. I cancelled my recurring data bundle, but received a message stating 'no recurring data bundles were available. But I still wasn't convinced. I phoned customer service on 16 August 2020 or 17 August 2020 and she enquired my reason of calling. I explained everything in detail and she instructed me how to cancel the alllocation. During our conversation I questioned her twice for confirmation that no amount would be deducted from my current airtime and she agreed. I mentioned the particular sms sent from customer center number, *** and she couldn't seem to find it. Inrestropect Noma was certainly help as to my suprise I received a sms (19 August 2020) at 00:22 that data of 659 mb was carried over. This is total incompetance of your behalf. It would defientely seem that your customer service consultants have had little to no training or honestly need a tad bit more. Now it makes sense why your clients have chosen to move to different networks. I am definetely expecting an immediate R99-00 airtime refund and immediate cancellation of this particular 1.2 G recurring data allocation. On arrival of this particular rewiew I am expecting an email.