Disgruntled Vodacom Client

Name: John William Bailey A/C:l***-8 Cell No: ***/*** Vodacom is delaying our refund after months of complaining about a sales consultant who told my husband that he would be receiving two laptops as gifts because he has been a loyal client for more than twenty years. After Vodacom listened to the recordings of the sales consultant to my husband, they acknowledged that they were in the wrong and apologized. Vodacom then collected the two laptops (ram ref no,s: COL***2 & COL***5) and failed to refund us. The laptops were already collected and we were still being billed for laptops we do not have. We have been emailing Vodacom and we are not receiving any joy from them. The insurance on those laptops also needs to be refunded. I have to applaud Vodacom Customer Care Services because they have promptly responded to our emails. I think the relevant departments are not interested in getting back to us timeously. Our household have been without laptops since Vodacom collected them and we cannot do our assignment and continue with our work which requires laptops. We are really being inconvenienced by VODACOM.