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joyce M

1 reviews | Active since Mar 2017

06 Mar 2017, 07:39

disgruntled vodacom client

<p>1. Renewed vodacom contract August 2016</p> <p>2. 4GB data</p> <p>3. I have been sent from pillar to post to reduce data from 4GB to 2 GB </p> <p>4. I refuse to be penalised just becaus they claim it is thier policy to reduce data bundle.</p> <p>5. I stated to them at the time of contract my income was alright and at this moment cannot afford and i do not want to be blacklisted by them</p> <p>6. I have turned to you for assistence </p>

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Replies (2)
Vodacom
Vodacom's reply06 Mar 2017, 08:51
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Mar 2017, 15:41
Official

Dear Joyce,

Feedback was provided.

Regards,

Cassandra

Best regards,