SH
Sylvia H
1 reviews | Active since May 2024
28 Nov 2024, 18:17
Disgruntled Vodacom
I have been a loyal customer with this service provider for over 10 years. Today i was just taken off the network. No warning, no phone call, No balance outstanding on my monthly statement or account. Then when you have tried to talk to Toby the Robot and endless calls to service desks that cut you off because they cant find you on the system, BECAUSE they removed you. To eventually find out that I apparently owed them R299.30 and this is why i was disconnected. This is the wort service provider. I have paid R300 as a good citizen, now we wait for 24/48 hours or however long they want to take to reconnect you.
Helpful (0)
Replies (3)0
Replies (3)Vodacom's replyOfficial
29 Nov 2024, 08:06 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Nov 2024, 08:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
SH
Sylvia H's updateReviewer Update
29 Nov 2024, 09:21Dear Vodacom, How will you call me as i have been taken off the network?
SH
Sylvia H's update29 Nov 2024, 09:21
Reviewer Update
Dear Vodacom, How will you call me as i have been taken off the network?
Vodacom's replyOfficial
29 Nov 2024, 11:38Dear Sylvia.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Due to the circumstances surrounding your numbers, we've responded via email.
Kind regards
Vodacom Consumer Website Team.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Due to the circumstances surrounding your numbers, we've responded via email.
Kind regards
Vodacom Consumer Website Team.
Best regards,
Vodacom's reply29 Nov 2024, 11:38
Official
Dear Sylvia.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Due to the circumstances surrounding your numbers, we've responded via email.
Kind regards
Vodacom Consumer Website Team.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Due to the circumstances surrounding your numbers, we've responded via email.
Kind regards
Vodacom Consumer Website Team.
Best regards,
