Disgruntled user

I have been a customer of Vodacom since 1996, noted as a platinum customer from vodacom. I was going to move my contract to another provider and at time of contract renewal was “convinced” by Vodacom to stay with them.

Well what a mistake!!!!! I started working with the Retensions department and came to an agreement on my new contract package, I was sent the contract renewal and upon receiving it noted it was not what we agreed.

I contacted the person who I worked with, he was “not available” and was promised he would call me back. This call just never came, I called every day, sometimes more that once a day and was told the same thing over and over - he will call me back.

Here is the next shock - after 21 calls into the retentions area, you’re call is BLOCKED !!!!! so, you don’t get a call back - AND you are blocked from calling in.

Came the 1st July - my contract was adjusted INCORRECTLY !!!! and I still could not get hold of anyone and no one is coming back to me.

Next shock !!!! Last week I ran out of data (as I am on the wrong contract ). Despite being on contract my contract simply stoped using data. I cannot top up and therefore cannot function.

I’m an executive in an organization where I require my mobile to be functioning 24hrs a day.

And again, despite calling every day , I’m yet to get ANYONE to resolve my issue and call me back.

I absolutely regret staying with Vodacom - the customer service albeit being dealt with in retention department is absolutely SHOCKING !!!

Here is the next shocker - im supposed to get a new phone with the upgrade - you guessed right - I do date have no new phone delivered, no communication,

I’m now lost, I have an incorrect contract - no new phone, blocked calling retentions, no one to assist.

Where do I turn to !!!!!!!

What shocking - disgusting service !!!