1 reviews | Active since Nov 2022
Disgruntled Customer of Vodacom
I opened a vodacom contract in December 2021. Due to having a Dual Sim phone, I never paid much attention to the Vodacom Sim as I only used it to call and message. September 2022, I decided to make Vodacom my primary number, only to discover that I am unable to receive incoming calls at all, I can only make outgoing calls. I went to see a Vodacom Consultant in Strand Street Cape Town and I was insulted by the consultant who advised that the reason I am not able to receive calls is because I am not paying my phone bill. Bear in mind, Vodacom has debited my account since December 2021 so it is impossible for me not to pay my phone bill when I have a debi-check set up each month. I also do not think they would continue to give me data, mins etc if I was in arrears. Surely if this were the case my account would have been handed over by now. I have called in to their customer care. I was told to removed all barring on calls, I tried it, I am still not able to receive calls. I was told at a different store in Cape Gate to do a Sim Swap. I have done that, still the same issue occurs. I searched google for answered, I landed on the vodacom website where I was advised to removed my call diverting, I tried this and for a day I was able to receive calls and after that I was back to square one. I have contacted Vodacom on numerous occasions and they even went as far as resetting my service, I am still experiencing the same issue. At this point , I am fed up, paying for a service which I am not receiving and the sad thing is, I am stuck in this contract for another two years and I cannot cancel as it will cost me more then what I am currently paying. I am utterly disgusted in Vodacom and the lack of assistance from their side.
I work between 07:30 am -5pm. I do not have time during the day to continuously call in with no resolution from your side. I have sacrificed my lunch time to be on a call with your company on numerous occasions yet none of the consultants I have spoken to have provided me with a resolution. I am paying for a service yet your company treats me like you are providing me with a free service. Every month I pay over 1k for a contract, but I cannot receive calls. I provided the consultants will an alternative number to contact me on but instead of assisting me, I receive messages on my Vodacom number which I cannnot receive calls, stating that you are trying to call me. It seems like you do not want to assist me becaus if you did, you would contact me on the numcer I provided instead of letting me call in, time after time. Every single time I call in I am asked to verify details, repeat my story to each consultant with no resolution and the sad thing is I am stuck in this contract for another 2 years. What happens if there is an emergency and no one is able to reach me because I cannot receive calls. Vodacom charged me for a Sim swap which supposedl would have solved my problem, it did not help me at all. I should not need to walk around with an alternative prepaid number. Your company should be providing a resolution.
All I am doing is wasting time and money and energy on your company and what is even worse is your company wants to charge me a large some of money for wanting to cancel everything when the reason I want to cancel is because none of you seem to be bothered by my query or even wanting to assist me.
I have removed call barring, I had you reset my network, I removed my call diverting. I did a Sim Swap. I visited your store to check out the problem and you insulted me by saying that I do not pay my phone bill without even checking if this is the case. Your offices advised that there is no blockage on my number YET I CANNOT RECEIVE CALLS.
I work between 07:30 am -5pm. I do not have time during the day to continuously call in with no resolution from your side. I have sacrificed my lunch time to be on a call with your company on numerous occasions yet none of the consultants I have spoken to have provided me with a resolution. I am paying for a service yet your company treats me like you are providing me with a free service. Every month I pay over 1k for a contract, but I cannot receive calls. I provided the consultants will an alternative number to contact me on but instead of assisting me, I receive messages on my Vodacom number which I cannnot receive calls, stating that you are trying to call me. It seems like you do not want to assist me becaus if you did, you would contact me on the numcer I provided instead of letting me call in, time after time. Every single time I call in I am asked to verify details, repeat my story to each consultant with no resolution and the sad thing is I am stuck in this contract for another 2 years. What happens if there is an emergency and no one is able to reach me because I cannot receive calls. Vodacom charged me for a Sim swap which supposedl would have solved my problem, it did not help me at all. I should not need to walk around with an alternative prepaid number. Your company should be providing a resolution.
All I am doing is wasting time and money and energy on your company and what is even worse is your company wants to charge me a large some of money for wanting to cancel everything when the reason I want to cancel is because none of you seem to be bothered by my query or even wanting to assist me.
I have removed call barring, I had you reset my network, I removed my call diverting. I did a Sim Swap. I visited your store to check out the problem and you insulted me by saying that I do not pay my phone bill without even checking if this is the case. Your offices advised that there is no blockage on my number YET I CANNOT RECEIVE CALLS.