Disgruntled Customer
Dear VODACOM. I have just paid R533.93 towards my account. ***. My contract is ending this Month (March 2020). PLEASE DO NOT REINSTATE ANY SERVICES. Im currently unemployed and I have been battling to keep up with the monthly repayments, AS YOU CAN TELL BY LOOKING AT THE PAYMENT HISTORY. I've been saying this to your call centre on numerous occasions! I do not wish to continue with this contract and I want to continue using my number as it is my main number. Please STOP FORCING ME TO CONTINUE WITH THE CONTRACT AS I CANNOT AFFORD TO PAY IT. Kindly sort this out before close of business today.
from a very disgruntled customer.
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Vodacom's replyOfficial
27 Mar 2020, 11:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Mar 2020, 11:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team