Disgruntled customer

Words can never begin to describe how disappointing I am with Vodacom. After being a loyal customer with them for more than 20 years, I’m being treated like nothing.

On the 11th of April, I received a call from Vodacom sales department selling me what I had believed was a fibre. The lady I spoke even told me how my current fibre line is coming to an end and what they are offering me is R100 cheaper. The naive me agreed since I work from home and cannot survive without Wi-Fi. She even went to an extent of saying my account will be debited with a pro rata at the end of the month and I questioned that because I had already paid for my fibre and she said she’ll ask the Accounts department to call me.

On the 20th if I am not mistaken, my parcel arrived. To my surprise, it was a router and a SIM card. I called the following day after opening the box and asked if I can cancel this order and if they can collect the router and the lady I spoke to promised me that it will be done and she had noted it on the system. She even told me that the courier company might take longer to collect due to backlog. To make matters worse, my account was debited with an amount of R499 which I went ahead and reversed.

That where the beginning of my nightmare started. My account was somehow flagged and then on the 25th of May the debit order didn’t go through. I kept on calling Vodacom to query the cancellation of the order and why the router hasn’t been collected. To my surprise, they cannot pick up anything from their side😭😭😭😭. Every time I call Vodacom, I’m being taken from pillar to post. I have asked for recordings, but they are not forthcoming.I was even asked to go to the nearest Voda shop and ask for a recording but I went on Monday in Woodlands and they couldn’t assist me. My line was then suspended and I went and paid my usual instalment as advised by Tebogo from collections as the other Department is still investigating the matter. My lines were then unlocked except from my fibre line. I am working from home so this means that it is the 3rd day without being productive. Can somebody please help me. I am so stressed and frustrated. I have a small baby that is being breastfed and hedoesn’t need this bad energy. I am begging you to assist me, please😭😭😭

This matter has been dragging since April.