WM
Whitney M

1 reviews | Active since Sept 2015

30 Jan 2023, 16:18

disgruntled customer

I am a very disgruntled customer,

I am not happy with the service currently being received from Vodacom. This issue started late December 2022, where the network has been experiencing big technical glitches. I cant even use my phone to make a decent call, browse the internet, download pictures, browse various social media platforms that I am affiliated with, receive emails and so forth,

I have reported it and the outcome I received from Vodacom has been not been the best. my query number is ***. We paying for a service and expect efficient service delivery throughout the day. its highly frustrating Basically I am not only speaking for myself but for my colleagues as well. Majority of the colleagues are using the Vodacom network and all aren't happy. We are all considering to change to a network that is fully operational and not experiencing any technical issues.

I dont only have on device on the Vodacom network but a few. I am really considering to Port to another network. My workplace is where I spend most of my time

Contact me for further details

0
Replies (1)
Vodacom
Vodacom's reply30 Jan 2023, 20:23
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team