Disgruntled customer

Good day I would have liked to rate Vodacom a - 5. I called them on 8 July to cancel the insurance on both my handsets. They assured me it's done. End July still billed for both numbers. I called them 8 August, they say it's been cancelled, but there's a billing problem. They will refund me and fix the billing. Now end Aug I'm still being billed. Now They say I only cancelled the one insurance, and the insurance department has not communicated with the billing department. Now they put me through from Ponteus to Pilates. Just to tell me I have to cancel the insurance, that I already cancelled twice. I hold on for 25 minutes, the person at insurance picks up and puts the phone down. I get transferred back to customer care, who tells me I must phone the insurance dept. 45 minutes on the phone. Still not sorted.

Pathetic service from Vodacom. And Vodacom is also a ***********, billing you every month for something you cancel every month, but they just fail to cancel.

At the moment I just want to cancel the contract all together.