Disgruntled Customer

I have been a Vodacom customer since 1995 and always had good service. For the last 3 months, I have been experiencing the worst service ever. I decided to upgrade my phone, however, my phone was not upgraded, instead, a New service was ordered. How this happened I am not sure, I just want it resolved I returned a phone, as soon as I realize it was a new service, I called and was told to return the phone so that it can be canceled. I was told once the phone is returned the new service will be canceled. This has not been the case My bank account is being debited since August every month for a service I do not have. Calls to you call center agents have been fruitless and being told call cancellations, Sales and Upgrades, or the accounts department. It seems that no one seems to have a clue who to really deal with. I have also been promised follow-up callbacks to which none have materialized. Vodacom I am, tired of getting the run-around and speaking to so many people who have no idea what they are doing. Surely it doesn’t tale 3 months to cancel a service, but just let me not pay you and you quickly disconnect my service.

I shall be relooking at my loyalties to Vodacom after all these years.