ZT
Zoliswa T
1 reviews | Active since Jan 2019
12 Mar 2025, 15:17
Disgruntled customer
I paid for Vumatel fibre through Vodacom. Upon installation I was told that there is no infrastructure from where I stay. Now I am disgruntled because no one wants to own up when I request my refund. Vodacom says I have no profile meanwhile Vumatel says Vodacom is responsible for refund.
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Vodacom's replyOfficial
13 Mar 2025, 07:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Mar 2025, 07:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team