DISGRUNTLED CUSTOMER

Vodacom has been charging me and has debited my account twice for handset installment for one of my lines which ended 31 Aug 2018.

I called sometime in September and spoke to a gentleman by the name Simangaliso who advised that I would be refunded the R429.82 which they've been taking for the line in question, logged a call with the reference 1- ********** ********** . This has not materialized.

I called today and spoke to Vusi who then called me back and put me through to Brian and didn't have a clue what I was talking about. I'm thoroughly annoyed as I had to repeat myself so I've tole this story three times and have no desire to do it again.

I'm failing to understand why I have not been refunded and why I am still being charged this handset installment, why I have to chase you down when for a refund when so easily debit my account with no amount of chasing on your part.

Very Angry Subscriber NDILISA