DISGRUNTLED CUSTOMER

01/02/2015 My Iphone 5 that i purchased from Vocacom last year was not registering the sim card. I took it in to Vodacom and i was quoted R3300.00 for a new device, after it had been sent to JHB for over 2 weeks. I paid the 50% deposit and was then contacted and told the new device was having the same error and it would need to be sent back to JHB to correct the fault. After another few weeks I was finally contacted and told the device is now working. Upon collection i paid the balance due, i was unable to test the new phone as the battery was completely dead, but i was informed the device was definatley working and it had been tested by the engineers at Vodacom. Yesterday i tried to turn the device on and had the exact same error as the old device (no service). i had to go back to Gateway and the phone is again booked in and is being sent to JHB. I am just so dissapointed with the sitaution and find it hard to believe that the device is in fact a new one.