DISGRUNTLED CUSTOMER

Good day

I am an existing customer that made a claim on my 2 devices (P smart 2021). I was told by consultant Mpho via telephone that claim was decline due to usage date being the 03.02.2022 on the insured line when phones where only lost on the 28.02.2022.

The insurance I had taken was done telephonically and according to my understanding from advice shared by consultant telephonically this claw or term and condition was not made aware to me, and also both my cellphones where supposed to be insured so why is claim being decline based on 1 cellphone usage. I have never received an correspondence from insurance department regarding T&Cs. Even on the call with consultant when i made purchase for insurance I did express that I am extremely unhappy with the service I am receiving.

This is a formal dispute and I would appreciate if a call recording for both insurance sales call and cellphone sales call could be pulled through as I can not accept the outcome if I was not made aware of the governing lines of the insurance contract.

I have sent 7 different emails regarding this matter. All of which I am self searching as with every consultant I speak to they , despite my manier request for written correspondence I have not received not one.

Please can I be assisted , I am in 3 year contract with this company and its been less than 3 months but I am so dissatisfied with their service .

Poor communication. No turnaround time. Lack of patience Lack of knowledge on products No empathy

ALL IN ALL , I HAVE NOT BEEN ASSISTED AT ALL BY THEM.

I look forward to your response Contact number *** Contract number ***