1 reviews | Active since Oct 2011
Disgruntled client
I have only ever used Vodacom, for many years. I have never been as dissatisfied as I am now. With the lockdown, I've been working from home. I have three 2 SIM cards with Vodacom, and get 10G of data monthly. Despite the fact that the data disappears , the signal is very weak throughout the day. I have never been in a meeting (on Teams, Skype, or Zoom) and had a smooth meeting at all. I get dropped off the call five or more times at a go, and hardly hear what anyone says. If anyone shares screens I always get stuck on the first screen. I am never able to do any presentations, as no one hears what I say! I also have a cellphone on contract with Vodacom, with another SIM card. I lose signal on the phone as well.
I have contacted Vodacom, only to be told to try removing my SIMs and inserting again. I try this several times a day, but nothing helps.
I have attempted to cancel my two SIM cards, to no avail. I just feel trapped in this "non-service providing" service provider :-(
Regretting the moment I walked through Vodacom doors!
A consultant contacted me yesterday. I could not make out most of what he was saying, and the phone even got cut off due to poor signal (story of my life). I got an SMS notifying me that my query has been escalated to the Solution Experts. All the while, I continue to lose connection throughout the day and dread my next meeting.
All I want is to cancel the service for the two SIM cards now, and find a better service provider please.
Help!
A consultant contacted me yesterday. I could not make out most of what he was saying, and the phone even got cut off due to poor signal (story of my life). I got an SMS notifying me that my query has been escalated to the Solution Experts. All the while, I continue to lose connection throughout the day and dread my next meeting.
All I want is to cancel the service for the two SIM cards now, and find a better service provider please.
Help!
