MM
Matshidiso M

1 reviews | Active since Oct 2011

22 May 2020, 18:33

Disgruntled client

I have only ever used Vodacom, for many years. I have never been as dissatisfied as I am now. With the lockdown, I've been working from home. I have three 2 SIM cards with Vodacom, and get 10G of data monthly. Despite the fact that the data disappears , the signal is very weak throughout the day. I have never been in a meeting (on Teams, Skype, or Zoom) and had a smooth meeting at all. I get dropped off the call five or more times at a go, and hardly hear what anyone says. If anyone shares screens I always get stuck on the first screen. I am never able to do any presentations, as no one hears what I say! I also have a cellphone on contract with Vodacom, with another SIM card. I lose signal on the phone as well.

I have contacted Vodacom, only to be told to try removing my SIMs and inserting again. I try this several times a day, but nothing helps.

I have attempted to cancel my two SIM cards, to no avail. I just feel trapped in this "non-service providing" service provider :-(

Regretting the moment I walked through Vodacom doors!

0
Replies (2)
Vodacom
Vodacom's reply23 May 2020, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
MM
Matshidiso M's update26 May 2020, 12:34
Reviewer Update
Hi,

A consultant contacted me yesterday. I could not make out most of what he was saying, and the phone even got cut off due to poor signal (story of my life). I got an SMS notifying me that my query has been escalated to the Solution Experts. All the while, I continue to lose connection throughout the day and dread my next meeting.

All I want is to cancel the service for the two SIM cards now, and find a better service provider please.

Help!