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Darryn B
1 reviews | Active since Sept 2011
10 Dec 2019, 06:59
Disgruntled Client
Vodacom is the worst company to deal direct with regarding contractual cancellations and finding solutions to your poor calls being dropped and internet coverage during load shedding. I receive daily calls to upgrade 4 of my 9 contracts but when I mention my concerns the operators go quiet and can’t offer solutions to my issues. I hope vodacom will review charges this month as their coverage and calls dropping has been horrific.
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Replies (2)
Vodacom's replyOfficial
10 Dec 2019, 07:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2019, 07:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Darryn B's updateReviewer Update
10 Dec 2019, 12:38I won’t hold my breathe for that consultant to call you must be busy with that fact we can’t use our Premium contracts during load shedding. I have to use Telkom WiFi through a generator to stay connected. But every month you happily debit us consumers in full supplying us sun standard service.
DB
Darryn B's update10 Dec 2019, 12:38
Reviewer Update
I won’t hold my breathe for that consultant to call you must be busy with that fact we can’t use our Premium contracts during load shedding. I have to use Telkom WiFi through a generator to stay connected. But every month you happily debit us consumers in full supplying us sun standard service.