DISGRUNTLED BY VODACOM SERVICE

I have had connectivity issues with Vodacom Home fibre which were never attended to, Vodacom kept promising to send a technician which never happened. Eventually cancelled and got confirmation for cancellation effective 01/08/2024, the internet was cut off but Vodacom is not releasing my line in order for me to be connected with my new home fibre service provider. it has been two weeks and every time I call I am told the matter will be escalated. I have received the worst service while having been their customer for over 10 years and now receiving a much worse service having to be let go by them. I just need them to release the ONT so I can move. I am beyond frustrated as I have no connection and I work from home. VODACOM IS THE WORSE **** EVER!!!!!!!!!!