NH
Nokwanda H

1 reviews | Active since Jan 2023

13 Jan 2023, 05:44

Disgruntled and disgusted at Vodacoms Service

I have had a terrible experience with Vodacom. They LTE uncapped like I am paying for monthly never worked at the speed I wanted and was paying for. I requested the fix/look into this on many occassions but they never did, so I then opted to cancel my contract. Now before you can cancel a contract with them, they have to come pick up their LTE route, tell me why it’s been four months of me calling them and them assuring me that someone will be by to pick up the route but months later that still has not happened? At this point it feels like I’m being ****med by Vodacom because I am still being debited for a product that I cannot use for a contract that I have expressed, begged in fact, that I need cancelled.

Please think twice before purchasing/using any other products, their service is the worst I have ever received from a service provider.

0
Replies (1)
Vodacom
Vodacom's reply13 Jan 2023, 08:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team