Disgraces of service

<p>Dear Heavens</p> <p>I have being a customer with Vodacom for the past 5 years, I have over 9 contracts with them. Just to realize that they really do not live up to their values, commitment and promise. Well to start off with, they pre-cancelled a contract that I had for nearly 5 years, the placed my account in arrears with R4400 rand due to that error, that was caused by them. The claimed that I cancelled the contract in Polokwane, in some other game store. I LIVE IN BOKSBURG. They were passing the guilt from Branch to branch, pointing finger as no one wants to look at the error. Never mind me the customer. I work for a big company that values there promise and commitment, make sure that the customer is always looked for and treated with respect “|some of your call centre agents had big attitudes towards me”. Which I would not expect from Vodacom, as they are one of the big service providers but this I have never experienced. It felt like no one wants to assist me with the matter at hand and call to call being transferred from department to department, and yet again no one that could assist with this query. Eventually after they cancelled my contract and me not having access on that line for nearly a whole month, they still had the audacity to charge me for the reactivation fee and airtime which they loaded unasked for on my number. I have been to numerous of Vodacom stores just to be showed away, three managers at the Boksburg East Rand Mall branch promised me that they would get back to me, up until this day not one call received from them. Just as I thought ok, all is now sorted out, the 10th thousands of agent whom I was speaking to, the last one advised me that the new contract “Line” that we took out was never corrected as they gave us the wrong deal for R700 something odd and we signed for R499 Deal. The will be deducting all of this funds from my account, manager promised that he will give us a refund for all the amounts that was deducted incorrectly. You had more than a month to get this sorted out and now you want to deduct fund out of my account that is your mistake, think again. I will be going to the police station this afternoon and opening a case of ***** against Vodacom, as I have proof call recording begging and pleading to get all three matters resolved. A month and a half later you could only resolve one. Now digging into my account as you so freely have access to.</p> <p> </p>