Disgracefull service received
<p>On contacting the call centre regarding our account we have had endless troubles.</p> <p>There is something seriously wrong with Vodacom's accounting system as I pay according to the statement i receive and yet every 2 weeks my phone is disconnected as they claim I am a payment behind.</p> <p> </p> <p>This has been going on since we moved from autopage to Vodacom, there was NO such problem when we were with autopage what so ever.</p> <p> </p> <p>Now that we want to cancell the contract we are quoted R11 000.00 to cancel.</p> <p> </p> <p>It is an ongoing struggle and the people assisting at the call centre does not make any notes when you call for the next person to see.</p> <p> </p> <p>I DO NOT WANT TO BE WITH VODACOM ANYLONGER!!! however who can pull R11 000.00 from a hat just like that??? Rediculous</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Mrs Nicolette Van Den Berg
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good Day Mrs Nicolette Van Den Berg
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good day Kulsoem
Please can you urgently contact me, I just received the statement you sent yesterday and SERIOUSLY!!!! How did my statement go from R345.00 outstanding to R1123.54??
I am so sick and tired of Vodacom, according to the call centre we have a 30 day perioud after upgrading to still cancel the contract should we be unhappy. I can say with complete honesty that we are considering this option 100%.
Good day Kulsoem
Please can you urgently contact me, I just received the statement you sent yesterday and SERIOUSLY!!!! How did my statement go from R345.00 outstanding to R1123.54??
I am so sick and tired of Vodacom, according to the call centre we have a 30 day perioud after upgrading to still cancel the contract should we be unhappy. I can say with complete honesty that we are considering this option 100%.