Disgracefull!!

<p>I have not been able to make any outgoing calls since yesterday afternoon. I’ve checked all my settings, and put my SIM card in different phone, and still it kept saying “Call ended” when trying to make a call.</p> <p> </p> <p>I phoned 111, and after being put through to different departments for an hour, was told by the “specialist” that there’s some kind of issue on Vodacom’s side and that the issue will be resolved throughout the night.</p> <p> </p> <p>Well, IT WASN’T!!! After being on the phone with Customer Care this morning, again for an hour and a half, I was told that there’s nothing wrong on my account, and they don’t know why this is happening. After stating the urgency of this matter as I need my phone for work purposes, the lady at Customer Care, told me that they “might” contact me again on Monday to follow up and resolve this. I told her that this unacceptable and that I am not happy with this, upon which her response was something like “that’s ok”! She then informed that a Service Request (1/ ********** 4049) was opened, and that I will have to wait for them to contact me, but she has no idea what the SLA on this is. I told her that I will be escalating this, on which she rep****, “it’s fine”… </p> <p> </p> <p>As a contract customer at Vodacom for over 15 years, this is really not on! At the moment I have a fully paid up account, which means absolutely nothing to me! The service of such a major company is scandalous to say the least! </p> <p> </p> <p>I am strongly considering termination of all my Vodacom contracts as I swear, the service at MTN or even Telkom cannot be this appalling!!!</p>