Disgraceful Wrong Billing and failure to rectify

I have been with Vodacom for over 12 years. My average monthy bill has been consistently R2500 / month for the past 12 years.<br> <br> Suddenly, this month, I receive an bill for R15 000.<br> <br> I know about the out-of-bundle data rates (which is absolute nonsense btw), and as a result I made sure at ALL TIMES that I had bundles on my account. I would buy the 20GB bundles at a time.<br> <br> Vodacom however takes their time in loading the bundle rates on to your account and it is in that time that they billed me for Out of bundle rates which is completely wrong.<br> <br> Then, some lady (Faz) sends me an e-mail saying they are not admitting guilt, but hey, they'll give me R7k credit...seriously? <br> <br> Admit you're wrong and give me my full R13k credit. <br> <br> It's been 48 hours since I've rep**** and NOBODY, not even the service manager Kim Thornton is doing anything to rectify this.<br> <br> It's disgusting how a company can give so little ****s about its customers.<br> <br> <br>