Disgraceful VODACOM - Ignore me and I'll go away?

After requesting answers to my questions of events by various VODACOM staff where they contradicted each other regarding a R19,000 phone plus a R11,500 repair "quote" Still nothing. Just shows that when caught out they simply ignore. As previously mentioned I will be complaining about Vodacom once a week until my questions are answered - by someone who actually knows what they are talking about, something I am yet to experience with Vodacom