Disgraceful Vodacom fibre service

Our home fibre line has been down for 2 weeks in beginning of March, where after it was fixed but no refund for down-time has been received. Fibre has been down again since 17th March, but despite logging calls, and receiving confirmation that a technician will come out, no one has been at our home to fix the line. Yesterday morning I once again logged a call, and the operator promised that a technician would come to our house between 4-6 pm. At 17h15 I phoned Vodacom again, only to be told that no technician has been booked, and I’ll just have to wait. This is totally unacceptable, and apart from lying to me about the technician, we once again still don’t have fibre, and I now have to purchase data at great expense as my wife also runs her business from home.