AP
AHMED P
1 reviews | Active since Nov 2013
24 Jan 2024, 17:46
Disgraceful Service of Vodacom
I upgraded my data contract no. *** online and received confirmation of the same. Vodacom however upgraded my calling no. *** instead. This no. *** is only eligible for an upgrade on the 14/09/2024. Why or how this number was upgraded is a mystery.
I have called countless times explaning the gross error by Vodacom to their call centre, attempting to resolve the above with no success.
I might as well cancel all my dealings with Vodacom owing to their poor service.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
25 Jan 2024, 07:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 Jan 2024, 07:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
AP
AHMED P's updateReviewer Update
29 Jan 2024, 15:445 Days and counting, still no contact or resolution from Vodacom. Only empty promises
AP
AHMED P's update29 Jan 2024, 15:44
Reviewer Update
5 Days and counting, still no contact or resolution from Vodacom. Only empty promises
AP
AHMED P's updateReviewer Update
31 Jan 2024, 08:44Empty promises. Despite being assured that my number will not be disabled, and that the upgrade will be cancelled, My line has been disabled. I am unable to make or receive calls.
Please call me on my no. ***
Please call me on my no. ***
AP
AHMED P's update31 Jan 2024, 08:44
Reviewer Update
Empty promises. Despite being assured that my number will not be disabled, and that the upgrade will be cancelled, My line has been disabled. I am unable to make or receive calls.
Please call me on my no. ***
Please call me on my no. ***