DISGRACEFUL SERVICE FROM VODACOM

03/01/2019

TO WHOM IT MAY CONCERN: Vodacom Account number: ********** 8-6

I called Vodacom on 06/09/2018 to ask when my contract expires with Vodacom. I was advised that the contract expires on 13/12/2018. I have paid via debit order from my FNB current account since inception of the contract. Then to my surprise on 01/11/2018 Vodacom debited an amount of R491-49. I then made numerous phone calls to Vodacom to ask why. I was told that I upgraded my account with Vodacom, WHICH I DID NOT DO. I have asked for an audio recording of confirmation of this from Vodacom which I never received. I have gone from pillar to post speaking to various consultants and each time I have called, NONE of my information has been updated or recorded. Vodacom hasn’t sent me one invoice from the inception of the contract as they never had email address of mine. Vodacom says they have sent it via sms to ********** 917 which was a tablet that I got from Vodacom and never used it for business. Vodacom furthermore has never had my MTN cell number of ********** 929 even after me calling Vodacom on numerous occasions since November 2018. I received a letter from Vodacom that I owe R490.88 because I eventually reversed the debit order of R491-49 as each time I spoke to a consultant they couldn’t help me. I paid the R490.88 yesterday at the Vodacom branch in Tzaneen (Lifestyle). Then I called cancellations this morning and get told I owe a further R109-88 which I will not pay. I FURTHERMORE am going to put this disgraceful service firstly, and then **********ly advised that I have upgraded on account, which I haven’t even received a new device for and neither know what I am paying for on Hello Peter. I WANT MY ACCOUNT CLOSED, CANCELLED AND WILL NEVER DO BUSINESS WITH VODACOM AGAIN. I expect a refund from Vodacom as I owed Vodacom R130-00 for the month of November and for the last month of my contract December 2018 which is a total amount of R260-00. I have paid the R490.88 and thus Vodacom now owes me R230.88. This is an absolute disgrace. Yours Faithfully

ELEANOR VISSER ********** 929