Disgraceful Service

Vodacom Greenacres service is beyond appauling. When I took my cellphone in for repairs last week Thursday, I could not help but see a customer is a lot of distress, hvaing a verbal back and forth with one of the store personnel. I was disappointed at this customers disregard of other people and did not understand why the disagreement had to get so "heated". However now I completely undertstand. The service at this brach is disgraceful.

It took them 20 miutes to only book in my phone after I had filled out all the paper work. This I looed past because I only want my phone fixed. The gentleman asked me about 3 times if I have insurance, I am not sure how my first two answers were not understood. They said it will take 3 days to repair and that someone will call me to confirm my claim. I am on day 4, still nothing. I receive "automated" SMS's (which do not state that they are automated) informing me that I should call them to "accept or decline" my quoted repair cost. One; there is no quote. Two; when i call them, it's either I get the response that "I should ignore the sms, as it is automated" or they don't answer the store telephone on *** and ***; or they just answer the phone but proceed to help other customers while your airtime gets delepted with you shouting for their attention. I am disgusted! What will annoy me even more is that I have to drive to the store, get a ticket just to ask them what is going on and if I do not receive my phone back and repaired this will really be the breaking point.