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shivay R

1 reviews | Active since May 2017

08 May 2017, 13:23

Disgraceful service

<p>I had pre-ordered a Samsung S8+ weeks before the launch and i am sitting here with my delivery still pending. my current phone is not working and vodacoms utter lack in honouring their promises is just making my life more difficult. it would of been faster to wait for the launch and buy it in store. I WILL NEVER USE VODACOM ONLINE AGAIN THEY ARE USELESS!!</p>

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Replies (3)
Vodacom
Vodacom's reply08 May 2017, 13:39
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 May 2017, 08:37
Official

Dear Customer

We apologise for the inconvenience caused in this regard.

We have escalated this issue to the Sales Support Team for further assistance and feedback.

Regards

Roderique Lategan

Vodacom
Vodacom's reply17 May 2017, 15:32
Official

Dear Customer

A per the feedback from the Sales Team, your delivery has been completed.

Once again we apologise for the inconvenience caused.

Regards

Roderique Lategan