Disgraceful Service

<p>3 months ago I changed my service package from 'Advantage' to 'Premium'. The service I have recieved since then has been deplorable. They have sent me an incorrect bill, they have mistakenly suspended my account due to reaching the credit limit, which they blammed their system for the issue, my account was suspended and unlocked over 20 times in August, which is just disgraceful. Each time they told me it was a system issue and even had to increase my limit to R25000 to try resolve the matter which never worked. During this time I asked to speak to a manager which I was told would call me back but never did (please check my recordings). Then a month ago, I finally had enough and I went to Vodacom in Midrand to get assistance. We went over my bill which have doubled since I moved to the new package and found out that they were double billing me. I gave them a month to fix the problem which they did not. My phone was suspended again because of this, I RETURNED on Thursday 29/09/2016 to Vodacom midrand to try resolve the problem. They again found the problem and said they would fix the issue and unlock my phone. This was never the case, they did not unlock my phone and I went through the weekend without a phone. They sent me emails saying my phone would be unlocked on Friday, which never happened. Its Monday 03/09/2016 and my phone is still suspended. This is just mistreatment of clients and I expect a call from a senior member from Vodacom to go over all this bad service.</p>